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Technology FAQs

Helpdesk: Koenig Hall, Room 35; Hours - 7:30 am to  4:00 pm; email - helpdesk@runnels.org

What should I do if my laptop won’t start up?

If it is during school hours, discuss with your teacher and determine the appropriate time to bring your laptop to the Helpdesk. If it is after hours, bring your laptop to the Helpdesk first thing the next school day. If you have access to another device, email the Helpdesk personnel and notify them of your problem so they can open a case report. If your laptop was damaged in an accident, see the Accidental Damage Protection (ADP) policy to learn about coverage. Learn more about ADP.

Can my son/daughter safely surf the Internet on his/her school-issued laptop at home?

Yes, all school-issued laptops are protected by Lightspeed Systems which provide Internet content filtering while on and off campus. Parents are responsible for monitoring activity at home and are expected to play an active role in raising good digital citizens.

Can my son/daughter play games on his/her school-issued laptop?

Yes, students may play games accessible through the Internet on their own time – away from school. Educational games – such as Kahoot! -- are used at the instruction and discretion of the teacher. No other game activity is allowed during class time.

How is 1:1 technology utilized in in grades 4-6?

Our 4th-6th grade students will have access to Google Chromebooks -- streamlined, web-based laptops that utilizes Google and its Chrome Internet browser for most/all functions. Chromebooks will stay in classroom carts and are not taken home. Since storage is cloud-based, student accounts are accessible from off-campus locations.

How is 1:1 technology utilized in in grades 7-12?

Each student in grades 7-12 is issued a Dell Latitude laptop running Windows 10 Education. Laptops are scheduled to be replaced every four years.

Student Expectations

  • Bring charged laptops to school each day.

  • Keep device in school-issued protective case when not in use.

  • Check email daily.

  • Seek assistance from our Helpdesk for any hardware/software issues.

  • Parent Responsibilities

  • Monitor laptop use at home.

  • Allow access to the device.

  • Help students make responsible choices regarding the care of their device.

  • Communicate with student, teachers, Helpdesk, administration as needed.

  • Understand warranty details.

What online accounts are available to students and parents?

Students in grades 4-12 will have daily access to technology and the Internet and will each have their own runnels.org email account. Students will use cloud-based storage on Google Drive. Files will be accessible at school or at home on any Internet supported device.

  • Google Classroom is the learning management system used by teachers to distribute assignments, send feedback to students and distribute other class related documents. This system replaces the previously used system, Moodle. It is a student account only.
  • PlusPortals is for viewing online grades, schedules, attendance, the staff directory, etc. This account is for teachers, parents and students.
  • Emails
    Students in grades 4-8 can only email others with runnels.org email accounts.
    Students in grades 9-12 can email anyone via their runnels.org email accounts.
    Parents are encouraged to monitor student email with particular regards to younger students.

What is Google Classroom?

Google Classroom is the learning management system used by teachers to distribute assignments, send feedback to students and distribute other class related documents. This system replaces the previously used system, Moodle. It is a student account only.

Can I view grades online with PlusPortals?

Yes, PlusPortals is for viewing online grades, schedules, attendance, the staff directory, etc. This account is for teachers, parents and students.

Does my student have a school-issued email account?

Students in grades 4-12 are issued a runnels.org email account. Parents are encouraged to monitor student email with particular regards to younger students.

  • 4-8 grade students can only email others with a runnels.org email account.
  • 9-12 grade students can email anyone via their runnels.org accounts.

What does the Hardware Warranty cover?

Fourth through sixth grade students and families will not be liable for accidental damage that occurs to Chromebooks. Intentional damage will be dealt with through disciplinary action on a case-by-case basis.

Each Windows laptop comes with a four year hardware warranty. This covers defective ram, processor, hard drive, or what would otherwise be considered manufacturer’s defects. The hardware warranty does not cover accidental or physical damage.
Hardware warranty repairs will be performed at no cost to the family. Chargers are covered for four years. Batteries are covered for one year.

How much are the replacement laptop accessories?

Here are is a list of replacement accessories and their costs:

  • Flak Jacket, $40
  • Battery,  $80
  • Charger,  $30

What is covered by the Accidental Damage Protection (ADP) policy?

Accidental Damage Protection (ADP) is additional accidental coverage to which every family has access. ADP covers accidental physical damage, breakage, spillage/water damage, temperature damage, etc. If you drop it or step on it and crack the screen, you are covered. If you spill your coffee on it, you are covered.

What ADP does not cover is loss, theft, fire, smoke, vandalism, or intentional damage. In any of those cases the family will be responsible for the full cost of a replacement.

In most cases but still depending on the extent of the damage incurred, your machine will likely be repaired or replaced with a new or refurbished machine. In some cases, it may be replaced with a machine refurbished to like-new standards.

How do I process a claim and what will it cost?

Claims are made by either the student or parent/guardian. The parent/guardian will be emailed a record of the pending ADP claim. At that time an appeal can be made. If no appeal is filed, charges will be applied through Smart Tuition.

There is a progressively increasing cost per ADP claim:

  • 1st claim is $50

  • 2nd claim is $150

  • 3rd claim is $250

  • 4th and each additional claim is $500

Keep in mind that each student will be assigned a specific device and will be responsible for that device based on its condition at time of issue. Records of each warranty claim and repair will be kept for the lifetime of that device.

No repairs should ever be performed on these devices outside of the Runnels Helpdesk. Any such repairs will void the entire hardware and ADP warranties.